OS&D/ Office Administrator

Job description
Company Description

Manitoulin Transport has the most extensive transportation network in North America, making it easy to provide dependable on-time delivery and faster transit times. Sustained by its 65 years experience, Manitoulin developed the transportation knowledge that is relied on and trusted by clients in various industries.

Job Description
• Tracing of freight, which includes looking for missing freight, looking up PODs and B/L'S, finding out when a shipment was delivered, etc.
• Exception reports for customers with dropped trailers – reporting to the shipper the next day by 0900
• Interline exception reports for all partner carriers’ US & Canadian, both northbound and southbound
• Requests by customers and terminals via phone calls or emails
• Gathering information on shortages, no pros, no goods, etc, and finding common issues to report to the Supervisor.
• Calling the customer with exceptions to verify possible damages, shortages, re-routing, and various other duties as requested by the customer regarding delivery problems.
• Obtaining return authorizations from customers or authorizations to reroute or re-deliver as required. Obtaining phone numbers, confirming terms, etc.
• Camera checks for missing freight
• Answering emails within 45 minutes
• Dealing with upset customers

Hours -7 AM to 3:30 pm daily

Qualifications

Qualifications
• Pleasant mannerism is required
• Well organized
• Ability to work unsupervised
• Knowledge of computers and typing skills are essential
• Excellent data entry and listening/communicating skills
• Knowledge of dangerous goods transportation
• Ability to prioritize and multitask
• Ability to handle stressful situations and keep calm
• Team player
• Excellent communication skills, both oral & written
• Providing customers with excellent customer service and escalating issues

Forklift experience is an asset

Additional Information
• Competitive Wages starting at $21.32/hour
• Comprehensive Benefits Program
• Profit-Sharing Opportunities
• Opportunities for growth and advancement