Operations Support Associate

Operations Support Associate (Freshers Welcome!)

Location: Mumbai - Dadar West (IN-OFFICE ROLE)

Department: Cross-functional (Sales, Admissions, Applications)

Type: Full-time

About This Opportunity

We're seeking enthusiastic Operations Support Associates to join our team! This isn't just a job; it's a chance to become an integral part of our daily operations, working closely with various departments like Sales, Admissions, and Applications. You'll gain invaluable hands-on experience in communication, data management, and process improvement.

What You'll Be Doing (Key Responsibilities)
• Communication & Coordination:
• Manage incoming calls and ensure all inquiries are handled promptly and professionally.
• Conduct follow-ups on missed calls to maintain seamless communication flow.
• Provide essential support by answering client calls when primary team members are engaged.
• Client Correspondence Management:
• Review and ensure the clarity, accuracy, and timeliness of messages and emails sent to clients.
• Proactively identify and flag any potential communication delays or missed messages for immediate action.
• Client Engagement & Record Keeping:
• Send crucial follow-up messages via WhatsApp and email to guide clients through their journey.
• Maintain meticulous and organized records of all client interactions.
• CRM Data Excellence:
• Ensure all data within our client management system (CRM) is accurate, complete, and up-to-date.
• Contribute ideas and feedback to improve CRM usage and efficiency.
• Data Support & Reporting:
• Collect and organize operational data to help teams identify trends, insights, and areas for improvement.
• Prepare clear and concise summaries of team reports for management review.

Who We're Looking For (Your Profile)

This full-time role is an excellent fit if you:
• Possess strong organizational skills and a keen eye for improving processes.
• Are comfortable and proficient with common business tools like email, spreadsheets, and communication platforms (e.g., WhatsApp).
• Demonstrate clear and effective communication skills, both written and verbal.
• Are a natural team player who enjoys supporting others to achieve common goals.
• Are eager to learn about the inner workings of a business and contribute to its operational efficiency.

What You'll Need To Bring (Requirements)
• Fresh Graduate (any academic background is welcome!).
• Fluent in English and either Hindi or Marathi.
• Basic familiarity with CRMs or other software tools is a plus, but comprehensive training will be provided.

What You'll Gain From This Role (Growth & Learning)
• Foundational Skills: Develop core business support skills applicable across various industries.
• Operational Expertise: Gain practical experience in managing daily business operations and optimizing workflows.
• Technical Proficiency: Become proficient with essential data management and client relationship tools.
• Professional Development: Enhance your communication, teamwork, and problem-solving abilities in a supportive environment.
• Career Trajectory: This is a permanent position with opportunities for professional growth within our organization.