OMNI Channel & Customer Service Representative - Parental Leave Cover (part-time) - Hybrid

 
Full job description
Work options: Hybrid

Professional offices in Norwest Business Park with flexibility to work remotely 2 - 3 days per week. Close to Metro station and free parking.


$ Part-time role 20-24 hours per week, with a flexible timetable for the right candidate
$ Great team & work environment with development opportunities
$ Close to public transport & parking

ECCO has an exciting opportunity in our customer service team for an experienced OMNI Channel & Customer Service Representative - parental leave cover for approx. 8 months with flexible hours.

CREATE THE FOOTPRINTS OF TOMORROW

At ECCO, you become part of a global family of more than 25,000 people who are proud to support a high quality, innovative, sustainable and responsible shoe manufacturing company. ECCO respects our world environment by reducing emissions, waste and consumption of materials, energy and water. We produce and sell high-quality modern shoes and accessories through our diverse workforce who receive lifelong learning and development at all stages of their career.

About the role:

We have an exciting opportunity within our customer service team for an experienced OMNI Channel & Customer Service Representative. The successful candidate will have experience with omnichannel/eCommerce orders, functionality and reporting as well as creating exceptional customer experiences for our consumers across our retail and digital channels.

Tasks & Responsibilities:

Duties will include but are not limited to:

Twice daily releasing of omnichannel/eCommerce orders/clearing order holds
Processing daily returns
Providing omni reporting for business stakeholders
Effectively handling a variety of email/phone enquiries
Live Chat support for consumers
Offering support to our ECCO bricks and mortar store network, liaising with our 3PL providers (TOLL and Australia Post)
Monitoring the flow of omni fulfilment in our store network including correcting addresses on orders/omni shipping labels, providing customer follow-ups on deliveries/order status enquiries and lost/misdirected items, plus some occasional, ad hoc tasks
Skills & Experience:

To be successful in this role you will need the following:

Excel reporting skills/pivot table knowledge
SAP/D365 experience desirable along with a knowledge of ECCO product however training will be provided for the successful candidate
Excellent verbal communication skills
A positive and engaging communication style
A polite, professional work style with a can-do attitude
Demonstrated ability to multi-task
Ability to work independently and in a team environment
Highly organized with strong attention to detail
Perks & Benefits:

Pride in working for a globally successful, diverse & environmentally conscious employer
Flexibility and work/life balance with Hybrid and WFH options, timetable flexible for the right candidate
Be part of a dynamic and motivated team
Convenient location, close to the Metro station and free parking
Generous staff discounts on ECCO product
Training and career progression opportunities
Our customer service team is dedicated to providing exceptional customer experiences for our ECCO consumers. If you are too, and you are keen to hear more, APPLY TODAY!

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