Information & Investigations Officer

Full job description
Information & Investigations Officer

Governance

Permanent Full Time

Stream A Level 5 $93,401

Hervey Bay


At Fraser Coast Regional Council our people are our most important asset and central to achieving our purpose of Building Better Communities Together.


What we are looking for:

We’re looking for an experienced complaints and information professional to join our governance team taking responsibility for our complaints and information handling and management system.


What your day will look like:

Reviewing and prioritising complaints in line with delegations and organisational priorities
Conducting thorough assessments and reviews of complaints and information requests
Providing well-researched recommendations and monitoring their implementation
Ensuring compliance with council reporting obligations and legislative requirements
Delivering training to internal stakeholders to enhance knowledge and compliance practices
Engaging with different areas of local government to provide tailored governance support
Please click here to view a full position description.


What you’ll need for success:

Extensive experience in handling administrative complaints and managing right to information and information privacy matters
Strong ability to interpret and apply legislation
Excellent analytical, problem-solving, and decision-making skills
Strong research and report-writing capabilities
A proactive and adaptable approach to learning across diverse local government functions
Exceptional communication and interpersonal skills

Benefits of Working with Council

Committed to providing quality services to our community, we strongly support an inclusive and values driven culture, recognising your individual skills, knowledge and talent. As part of this we have implemented our Leadership Development Program, Boss to Coach.

We also create innovative solutions to labour shortages through our TEMPO program which has been recognised by our HR peers nationally in 2026, as well as winning the LGMA 2026 Excellence in Innovation award. Click here to review our Employee Value Proposition.


What we Offer:

Values based culture
Employee discount shopping program
Professional development
Flexible working arrangements including work from home
Study assistance program
Novated leasing
24/7 access to Employee Assistance Program
Paid maternity and paternity leave
Paid emergency services leave
Uniform subsidy
Years of service rewards

Apply now:

Applications close 11pm on Monday 11th August 2026

For further details please contact Debbie Vagias, Legal Liaison and Integrity Advisor, on debbie.vagias@frasercoast.qld.gov.au