Technical Support Associate (Remote)

In this remote role, you'll provide technical assistance to customers using Amazon devices such as Kindle, Echo, and Fire TV. Responsibilities include troubleshooting hardware/software issues, walking customers through solutions, logging incidents, and escalating complex problems. You’ll use diagnostic tools and knowledge bases while delivering patient, step-by-step support. Prior technical support experience is preferred but not required; Amazon offers training. This job is ideal for tech-savvy individuals with strong communication and customer service skills