RPA Run Support Engineer

About Company :

Our client is prominent Indian multinational corporation specializing in information technology (IT), consulting, and business process services and its headquartered in Bengaluru with revenues of gross revenue of ₹222.1 billion with global work force of 234,054 and listed in NASDAQ and it operates in over 60 countries and serves clients across various industries, including financial services, healthcare, manufacturing, retail, and telecommunications. The company consolidated its cloud, data, analytics, AI, and related businesses under the tech services business line. Major delivery centers in India, including cities like Chennai, Pune, Hyderabad, and Bengaluru, kochi, kolkatta, Noida.

· Job Title: "RPA Run Support Engineer"

· Location: Pune, Mumbai, Hyderabad, Bangalore.

· Experience: 4+ yrs

· Job Type : Contract to hire.

· Notice Period:- Immediate joiners.

JOB DESCRIPTION :

Knowledge and Skills requirement:

• Minimum 4 to 5 years hands on experience in Automation Anywhere

• Proficient in Automation Anywhere across different versions

• Intermediary skills on Excel Macros

• Nice to have Automation Anywhere Advanced/Master certification

Job Summary

• The Automation Support Analyst will be responsible for supporting day-to-day operations of an Information Technology (IT) involved for global support.

• The role demands strong technical skill in understanding applications, network, databases, servers and storage troubleshooting and analysis.

• Analyzing, Troubleshooting technical / Production issues of Automation Anywhere Platform & related components.

• Solving technical issues related to Automation Anywhere platform on VM environment.

• Documenting all procedures related to Automation Anywhere support. Accountable for every assigned task for fixing and delivering the right support.

• Drives initiatives within RPA team for better efficiency. Preparing technical tips and tricks of all-important application which help for peer to troubleshoot the issue in a quicker way.

• Participate in a shift pattern/on-call rotation providing covering 7 days a week. Willing to work in US shifts.

• Strong interpersonal and verbal and written communication skills.