Assistant Manager

Assistant Manager
EXL/AM/1343578

Insurance Property & CasualtiesPune
Posted On
02 Jun 2026
End Date
17 Jul 2026
Required Experience
1 - 5 Years
Basic Section
Number Of Positions

1

Band

B1

Band Name

Assistant Manager

Cost Code

D008+3+

Campus/Non Campus

NON CAMPUS

Employment Type

Permanent

Requisition Type

New

Max CTC

550000.0000 - ++1-XXXXXXXXXX

Complexity Level

Back Office (Complexity Level 3)

Work Type

Work From Office – Fully Working From EXL/ Client Offices

Organisational
Group

Insurance

Sub Group

Insurance

Organization

Insurance Property & Casualties

LOB

Back Office

SBU

Operations

Country

India

City

Pune

Center

IN Pune C4

Skills
Skill

CLIENT MANAGEMENT & NEGOTIATION/CLOSURE

SERVICE LEVEL MANAGEMENT

CONFLICT MANAGEMENT

PEOPLE MANAGEMENT

Minimum Qualification

GRADUATE

Certification

No data available

Job Description
Manage team and ensure quality and productivity targets are met
Preferred knowledge of the UK insurance industry
Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements
Provide coaching and feedback to team members to enable them to improve their performance.
Assist new hires such that they are productive on the floor in the shortest possible time frame
Provide inputs on process and system to the team members.
Client Interaction, where required at the level of Supervisors
Ensure compliance with internal policies and procedures, external regulations and information security standards.
Collect and provide data required for various audits like ISO/COPC etc.
Ensure that all agents in their process know their goals and how they are linked to the Organization’s quality policy
Effectively manage queue and balancing of work load
Handle escalations
Workflow
Workflow Type

Back Office