Customer Success Advisor - United Kingdom

Profile insights
Here’s how the job qualifications align with your profile.
Skills

Project management

Cybersecurity

Do you have experience in Project management?
 
Job details
Here’s how the job details align with your profile.
Job type

Full-time
 
Location
London
 
Full job description
At SAFE Security, our vision is to be the Champions of a Safer Digital Future and the Catalysts of Change. We believe in empowering individuals and teams with the freedom and responsibility to align their goals, ensuring we all move forward together.

We operate with radical transparency, autonomy, and accountability—there’s no room for brilliant jerks. We embrace a culture-first approach, offering an unlimited vacation policy, a high-trust work environment, and a commitment to continuous learning. For us, Culture is Our Strategy—check out our Culture Memo to dive deeper into what makes SAFE unique.

Location: London - Remote

Experience: 5-10 years
Core Responsibilities:
Owns the entire customer journey - from onboarding to value realization to value expansion - measuring specific metrics throughout the journey
Acts as the "voice of the customer" inside the company
Owns the customer relationship - including relationships with the CISO/CIOs and IT operational teams - with the aim of becoming a trusted advisor on cyber risk
Owns metrics such as NRR, NPS, and value realization
Becomes a SAFE platform expert and help customers become self-sufficient
Assists in identifying and documenting best practices and ensuring customer environments align with them
Partners with Customer Success Engineers (CSE) to resolve any issues with customer deployments
Communicates and tracks customer product enhancements with SAFE Product Management
Present customer business reviews to executive business owners and technical customer contacts
Travel to customer locations will be required
Essential Skills/ Qualifications/ Experience:
Technical knowledge: Breadth of knowledge around cybersecurity, cyber risk, security compliance
Empathy with the customer; listening power
Strong project management skills - super detail-oriented and disciplined
5+ years of experience in risk consulting, management consulting, customer success
Takes an advisory approach to large Fortune 1000 customers
Track record of delivering on customer success metrics
Confidence in being an advisor to the CXOs
Comfort with building, ambiguity, and high growth chaos in a startup environment
If you’re passionate about cyber risk, thrive in a fast-paced environment, and want to be part of a team that’s redefining security—we want to hear from you!