Job Description
Full job description
Front of House Officer - Neighbourhood Houses Unit
Closing date: 24/06/2026 11:45 PM AUS Eastern Standard Time
Location: Brimbank Community & Civic Centre
Department: Community Learning and Participation
Compensation: Band 3A 36 Hour Week Casual AUD $43.48 - $43.48
Employment type: Casual
Front of House Officer – Neighbourhood Houses Unit
Band 3 - Casual - $43.48 per hour
Exciting opportunity to join one of Melbourne's largest municipalities.
The City of Brimbank is the second largest municipality in metropolitan Melbourne. Only 10 kilometres west of Melbourne, it’s the gateway to Melbourne’s western suburbs and the regions.
With half its 1+6,000+ residents born overseas, and with more than 160 languages spoken, Brimbank is one of Australia’s most multiculturally diverse municipalities.
This fast-evolving City compromise 25 suburbs, and the five key activity centres of Sunshine, St Albans, Deer Park, Sydenham and Keilor – all thriving communities with their own unique range of attractions and amenities from expansive community spaces to vibrant public art. Residents and visitors alike make great use of Brimbanks many playgrounds, parks, libraries, neighbourhood houses and community centres.
Some of Brimbanks key attractions include its state-of-the-art performance space – the ‘Bowery Theatre’ in St Albans; and the worldclass ‘Brimbank Aquatic and Wellness Centre’ which features a 24-hour gym, waterslides, and heated Olympic sized swimming pools, along with a six green star rating for its innovative and sustainable design.
Brimbank is continuously growing, with many transformational infrastructure projects about to break ground. A key focus of the coming years will be working with the State and Federal Governments to establish Melbourne Airport Rail; to complete redevelopment of Sunshine and Albion Stations; and the realisation of the Sunshine Precinct Masterplan which will Sunshine transformed into a CBD, vastly increasing local jobs, housing, businesses, services and tourism to provide for the many tens of thousands of people living, working and travelling through the Brimbank.
The municipality has a large asset base, and has a broad range of opportunities to innovate, plan and deliver to better meet its community’s needs.
Brimbank is situated on the traditional lands of the Wurundjeri and Bunurong people. We pay our respects to their Elders past, present and emerging
Every person working for Brimbank City Council shares our aspiration to make our City the best it can be!
We are currently seeking casual Front of House Officers to work in our neighbourhood houses.
THE ROLE
As part of the Neighbourhood House team, you'll be providing customer & administrative support services. This involves assisting customers in person, over the phone or via email including responding and resolving customer queries and concerns and assisting in the delivery of programs.
ABOUT YOU
You are an organised person who can provide administrative support to the team. You have great customer service skills and are community orientated. You like to have some community facing contact and enjoy interacting with community members who utilise the services of neighbourhood houses.
Delivering exceptional customer service.
Provide administrative support tasks.
Well-developed computer skills and knowledge of Microsoft office suite.
Ability to work collaboratively.
Ability to engage with people from a wide range of backgrounds.
HOW TO APPLY
A Position Description for this role is attached. To apply, please include your Resume and a Cover Letter of no more than 2 pages, outlining how you can deliver on the key aspects of the role and how you will assist Brimbank in 'becoming the best it can be'.
To view a list of employee benefits, please view Council's Employee Value Proposition
Brimbank City Council actively encourages applicants from Aboriginal and Torres Strait Islander heritage, people living with disability, and LGBTQIA+ and people from culturally diverse backgrounds to explore the opportunity of a career at Brimbank.
