CONSULTANT

CONSULTANT
Noida
4.5-8 Years
INDIA
Job Description (Posting).

JD For Elastic Search (ELK) :
1. Hands-on experience with ELK
2. Log parsing, indexing and dashboard creation
3. Experience with Beats - Filebeat, metricbeat etc
4. Proficiency in Linux, Scripting & Regex
5. Knowledge of Elastic query language and performannce tuning

(1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations /L3 level support and doing incident & problem management (6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.
Qualification

B-Tech
No. of Positions

1
Skill (Primary)

Tools and Standards (ERS)-NoSQL databases-ELK - Elastic Search, Logstash, Kibana
Auto req ID

1571734BR