Customer Support Executive

Job Description
Job Title: Customer Support Executive Night Shift
Company: House of EdTech (Goenka Kachave LLP)
Location: Salt Lake, Sector V, Kolkata (Work from Office)
Shift: 10:00 PM 7:00 AM (6-day workweek)
Salary: 1.8 LPA 4 LPA
Start Date: Immediate


About the Company


House of EdTech, founded by IIT Kharagpur alumni, is a leading EdTech company offering professional upskilling programs in AI, Stock Market, Data Science, Personal Finance, and MS Office. With a presence across 5+ cities, a 400+ team, and 100 Cr+ annual revenue, were committed to reshaping digital learning.


Role Overview


Were hiring night shift support executives to assist learners through voice and chat. This role involves addressing queries, resolving complaints, and ensuring smooth user experience during off-hours.


Responsibilities

Manage inbound/outbound calls and chats with professionalism
Log queries, resolutions, and follow-ups in the CRM system
Escalate unresolved issues to relevant teams
Coordinate with internal departments for quick resolution
Maintain service quality and response timelines
Requirements

01 year experience in customer support (freshers with strong communication skills welcome)
Fluent in English and Hindi (spoken and written)
Comfortable with CRM tools, spreadsheets, and email communication
Calm and solution-oriented under pressure
Willing to work full-time night shifts
What Youll Get

Fixed salary with performance-based incentives
Training and support to grow within the role
Fast-paced work environment with learning opportunities
Be part of a growing team driving education impact
Job ClassificationIndustry: Education / TrainingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: FreshersContact Details:Company: House of