Receptionist

Job Title: Receptionist

Industry: Healthcare / Fertility Clinic
Preferred Background: Hospitality or Aviation
Location: Andheri East
Employment Type: Full-Time

Overview:

We are seeking a dynamic and service-oriented Receptionist with a background in hospitality or aviation. As the first point of contact for our patients, you will play a key role in delivering a premium experience, similar to high-standard customer care in hotels or airlines. Your focus will be on creating a welcoming environment and ensuring smooth front desk operations.

Key Responsibilities:

Warmly greet patients and visitors, ensuring a five-star experience from arrival to departure.
Manage front desk operations: handle incoming calls, emails, and patient inquiries professionally.
Schedule and confirm appointments, coordinating with doctors and clinical staff.
Maintain accurate patient records and uphold strict confidentiality standards.
Support billing and payment processes, and address insurance-related questions.
Ensure the reception area is clean, organized, and reflects the highest standards of hospitality.
Coordinate with both clinical and administrative teams for efficient workflow.
Offer clear and polite communication regarding clinic services and policies.
Handle patient concerns with empathy and escalate when necessary.
Qualifications & Skills:

Prior experience in hospitality (hotels/resorts) or aviation (cabin crew/ground staff/front office) is mandatory.
Excellent interpersonal and communication skills with a polished, professional demeanor.
Strong organizational skills with the ability to multitask under pressure.
Proficiency in MS Office (Word, Excel, Outlook) and appointment scheduling tools.
High attention to detail and commitment to maintaining confidentiality.
A warm, empathetic approach to supporting patients in a healthcare environment.
What We Offer:

Professional, respectful, and patient-focused work culture
Opportunities to grow within a reputed healthcare organization
Training and guidance to transition into the healthcare sector from your hospitality/aviation background
Job Types: Full-time, Permanent

Pay: ₹30,335.60 - ₹40,373.51 per month

Benefits:

Commuter assistance
Health insurance
Life insurance
Provident Fund
Schedule:

Day shift
Ability to commute/relocate:

Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Required)
Language:

English (Required)
Willingness to travel:

25% (Required)
Work Location: In person