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International Voice Process Quality Leader

Check with seller / month
Kolkata, West Bengal, India International Call Center Active
Actively Hiring Kolkata Full Time
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Job Description

KPI-Driven Quality Expert

We are seeking an experienced Quality Analyst who can analyze, drive improvement, and innovate in a dynamic international voice process environment.
• Evaluate effectiveness of Transaction Quality interventions and make data-driven recommendations for process enhancements.
• Manage client-related Key Performance Indicators (KPIs) and work closely with stakeholders to ensure seamless delivery.
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