Sales cum Operations Manager

Company Description

India Book of Records has been the curator and custodian of Indian Records since 2006, pushing human boundaries for the collective good of mankind. With an illustrious team of Chief Editors from seven nations, we publish the only book of records consistently for 15 years. We believe in inclusiveness, where talent transcends boundaries.

Job Summary:

India Book of Records is seeking a dynamic and well-organised Sales cum Operations Manager to join our growing team. This role involves engaging with record aspirants, converting leads into clients, ensuring smooth delivery of services, and managing end-to-end coordination for record-related events and logistics.

Key Responsibilities:

Sales & Client Engagement:
• Contact incoming leads via phone and email to convert them into customers.
• Explain record-setting services clearly and handle objections professionally.
• Maintain consistent follow-ups and nurture long-term client relationships.
• Promote additional services through upselling and cross-selling strategies.

Operations & Service Coordination:
• Collaborate with internal teams (verification, design, dispatch) to ensure timely and accurate delivery of services.
• Assist in the preparation of documents such as record guidelines, approval emails, press releases, and certificates.
• Manage and update client information and service records using Excel, Google Sheets, or CRM tools.
• Coordinate logistics for events such as live record attempts, school/institution tie-ups, and field activities.

Reporting & Process Support:
• Maintain daily/weekly MIS reports for both sales and service delivery.
• Share performance updates and client feedback with management.
• Actively contribute to process improvement and customer experience enhancement.

Qualifications & Skills:
• Graduate in any discipline (preferred: Business, Marketing, Communications).
• Minimum 4 years of experience in sales, client servicing, or operational roles.
• Excellent communication skills in English and Hindi (verbal and written).
• Strong command of MS Excel and Google Workspace (Sheets, Docs, Gmail).
• Highly organised, self-driven, and goal-oriented.
• Team player with a proactive and problem-solving approach