Sales & IT Support

Skills:
CRM Software (Salesforce), Data Analysis, Account Management, Negotiation, Customer Relationship Management, Lead Generation, IT Support, Customer Service,

About Company

Vexil Infotech Private Limited is a leading software development company headquartered in Lucknow, India. The company designs, develops, customizes, and implements innovative software solutions to streamline complex business processes or replace high-maintenance legacy applications. Vexil Infotech helps NBFC and other finance industry leaders remain attentive and responsive to the needs of their clients.

Position: Sales & IT Support

Experience: 2+ years

Location: Pune (First 6 months - Work From Home)

Job Type: Full-time

Job Description

Responsible for serving as the primary liaison between the client and the system or application.
Committed to delivering high-quality service and utilizing strong communication skills to ensure the smooth operation of our state-of-the-art systems.
Ability to accurately identify client issues, interpret them, and propose solutions based on in-depth product knowledge.

Required Skills

Proficiency in Financial Applications and Service Desk Voice Support
Excellent English communication
Educational Qualification: MCA/B-Tech/B.Com/MBA-Finanace/M.com

Roles & Responsibilities

Providing clients with service desk voice support, utilizing deep product knowledge to resolve issues.
Managing service desk operations and ensuring high system performance while effectively communicating with clients.
Interpreting and formulating resolutions for client issues, leveraging strong communication skills and product expertise.
Collaborating with cross-functional teams to ensure timely issue resolution.

Professional & Technical Skills

Required Skills: Service Desk Voice Support, Service Desk Management
Solid understanding of IT operations and support processes.
Experience with incident management and problem management processes. - Excellent communication and interpersonal skills.
Ability to work effectively in a team environment.