Platform Technical Support Specialist

D
Deltag private limited


Solana Blockchain Developer for DeFi Project
Deltag private limited • India • via LinkedIn
21 hours ago
Contractor
No Degree Mentioned
Apply on LinkedIn
Job description
Job Title: Solana Blockchain Developer for DeFi Project

Location: Remote Company: Deltag private Limited Employment Type: Contract/Freelance

About the Role: We are seeking a skilled and passionate Solana Blockchain Developer to join our team in recreating a yield optimization platform similar to AlphaFi. The ideal candidate will have a deep understanding of blockchain technology, smart contracts...
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Jobbatical


Platform Technical Support Specialist
Jobbatical • India • via Wellfound
8 hours ago
₹6L–₹10L a year
Full–time
Apply directly on Wellfound
Job description
About Company :

Think beyond borders to help the world work together

Jobbatical (https://jobbatical.com) makes immigration easy, so businesses can hire whoever they want, from wherever they want. Jobbatical today is the go-to immigration partner for tech startups and traditional companies alike. We free up time for employers to make more hires. Better hires. International hires - confidently, without having to fear the immigration monster, while relying on the best technology in the business.

Our team is on a mission to increase net talent mobility in the world and the best way of doing that is by making the hardest part of relocating to another country - immigration - ridiculously easy. Job description:

We’re looking for a Technical support specialist for a remote role for Europe timezone. As an integral member of our product development team, you will ensure a seamless experience for our platform.

Responsibilities:
• Help the Jobbatical team (immigration experts), clients, client employees and partner agencies to use our technology platform better both during the onboarding and later through query resolution and technical guidance
• Develop deep understanding of our customers and talents needs via customer calls, analyzing session recordings and sharing those insights with the product team
• Work with the product team to improve our customer experience.
• Understand issues reported by users and debug at the first level before reporting it to the engineering team.
• Own the Helpdesk to ensure customers/users have all the information available to use Jobbatical software and all customer inquiries get replied in a timely and delightful manner.
• Help to create new workflows and own goals to improve our customer success.
• Setup automation on our platform using tools available inside the platform
• Own content creation for a seamless experience to handle repeat queries and communicate new features.
• Operational activities: Automation setups, data cleansing, client onboarding, agent trainings and help center content generation

Desired Profile:
• You have at least 3+ years of experience in a technical support role with preferable experience working in a fast-paced startup
• You must be an Engineering Graduation (B.Tech)/ Science Graduate
• Independent and proactive
• Very comfortable in google sheets, powerpoint.
• Experience in doing database queries for issue debugging
• Excellent communication and time management skills.
• Strong Debugging and Analytical skills to analyze the current implementations
• Startup experience is a bonus.
• IMPORTANT:

Please apply with following mandatory information
• Years of experience in technicalk success role:
• Rate yourself on google sheets or excel on a scale of 10 (1 being lowest, and 10 being highest):
• Rate yourself on verbal and written communication with customers on a scale of 10 (1 being lowest, and 10 being highest):

Additional information:

You can learn more about the company and the team here: https://jobbatical.com/about

Video https://www.youtube.com/watch?v=PlBDWq0M_MI