IT Service Delivery Manager| Project Manager| Houston| TX| Full Time

Dice is the leading career destination for tech experts at every stage of their careers. Our client, mProgen, is seeking the following. Apply via Dice today!

Responsibilities:
• Oversee technology infrastructure
• Manage relationships with third-party vendors and service providers, ensuring they meet performance and service level agreements (SLAs)
• Lead the firm s cybersecurity program, including leading risk assessments and developing mitigation plans
• Communicate effectively with senior management regarding IT strategies, performance and issues
• Develop, implement and maintain IT policies and procedures to ensure efficient operations, compliance with regulatory standards, and alignment with organizational goals
• Implement best practices to enhance service delivery
• Serve as a liaison between employees and the firm s IT services vendor for IT-related questions or concerns
• Provide IT training and support for employees to enhance their understanding and use of the firm s technology tools
• Coordinate and execute the employee onboarding and offboarding processes

Qualifications:
• Bachelor's degree in Information Systems, Computer Science, or a related field
• 5+ years experience in IT service delivery
• Proven track record of managing third-party vendors
• Demonstrated project management skills, including planning, execution and monitoring
• Proficiency in best practices for network administration and cybersecurity
• Strong understanding of regulatory requirements related to IT
• Excellent communication and interpersonal skills
• Ability to provide excellent customer service and support to internal stakeholders
• Ability to work independently with minimal supervision and thrive in a fast-paced environment
• Ability to work onsite four days/week, remote on Friday in a professional business setting

Needs to have a degree from a regular 4-year college, no online universities

IT Service Delivery Manager/ Project Manager- Houston, TX- Full Time