International Voice Process

Designation: HR Voice Process

Client : TOP MNC

Location : Bangalore (Sarjapura)/Mumbai (Vikhroli )

Skills : Recruitment, Making outbound calls and inbound calls.

We are looking for a Recruitment associate to join our Talent Acquisition team and help candidates complete their application,perform screening of candidates, schedule/reschedule their first day and share first day details with new employees. This will involve interact with candidates via email, phone call, instant messaging. Responsibilities:

Make outbound calls to the candidate and motivate them to complete job applications.
Schedule/reschedule the first day of work for the employees and share necessary information.
Review the application form and make sure all the details are filled appropriately.
Handle inbound calls and resolve candidate’s queries.
Respond to candidate’s queries over email/text.
Resolve queries on a ticketing platform. Knowledge of Service now will be an added advantage
Provide excellent experience to the candidates.
Maintaining a quality score of +0% and above throughout.
Escalate issues and seek advice when faced with complex issues/problems
Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements
Ø Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controlsØ Participate in Team building activitiesØ Ensure and maintain the security and confidentiality of client dataØ Ensure Customer SatisfactionRequirements:

Proven work experience in an international contact centre environment (preferably USA) in making/receiving calls.
Experience working and delivering under a strict timeline.
Should have neutral accent
Excellent communication skills (verbal and written).
An ability to handle sensitive and confidential information.
Agile and flexible with work schedule.
Experience working and navigation on multiple systems/tools.
Logical and analytical thought process.
Willing to work in any US shift (EST/CST/MST/PST).
Willing to work in rotational shifts and rotations week off as and when required
Candidates should have a minimum 6 months to 5 Years of exp/ Fresher is fine with good communication.

Looking for Excellent in communication.

Any Graduates

NP: Immediate to 15Days

Job Types: Full-time, Temporary

Pay: ₹25,000.00 - ₹40,000.00 per month

Schedule:

Night shift
Ability to commute/relocate:

Thane, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:

total work: 1 year (Preferred)