Job Description
Inside Sales Representative
Company: Rocky Mountain Restoration
Location: Mesa, AZ
About Rocky Mountain Restoration
The company is growing rapidly year over year, and we are looking for people that want to continue to grow with us. We offer help to those in crisis, and we are committed to creating raving fans on every job. Every day we help people recover from disasters such as flooding and water damage. Our team responds and helps to restore the lives of our customers by offering professional, caring, and fast restoration and cleanup services.
Here at Rocky Mountain Restoration, we take care of each other first and foremost. We work hard, but we play hard too, with an annual company party, quarterly social events, and so much more. If you’re looking for a company with growth opportunities, positive and supportive management, and a deeply fulfilling, financially rewarding, career, you’re in the right place.
Rocky Mountain Restoration believes in investing in our team members. When you join our team, you will receive personal and professional growth opportunities. We know that we are only as good as our team.
Overview
Rocky Mountain Restoration is seeking a motivated, high-energy Inside Sales Representative to support our phone-based inside sales team focused on driving pipeline across our plumber marketing channel.
This role is responsible for executing high-volume outbound prospecting, qualifying leads, and setting appointments for brand sales teams. You will work directly under the Inside Sales Manager (Player/Coach) and play a key role in generating consistent, high-quality opportunities.
This is an ideal role for someone who thrives in a fast-paced, metrics-driven environment and wants to develop strong sales skills in prospecting, discovery, and qualification.
Key Responsibilities
Outbound Prospecting & Lead Generation
Execute high-volume outbound outreach (calls, follow-ups, SMS, etc.)
Identify and engage potential prospects within target markets
Generate new opportunities through cold calling, lead follow-up, and reactivation of aged leads
Consistently meet or exceed daily and weekly activity targets
Discovery & Qualification
Conduct discovery and probing calls with prospects
Ask strong qualifying questions to determine fit and opportunity quality
Communicate value propositions clearly and build interest
Handle objections and move prospects forward
Appointment Setting & Pipeline Support
Schedule qualified appointments for brand sales representatives
Ensure opportunities meet qualification criteria before handoff
Maintain follow-up to improve show rates
Support pipeline growth across multiple HighGround brands
CRM & Activity Management
Track outreach, conversations, and pipeline activity in CRM
Maintain accurate records and next steps
Follow established cadences, scripts, and workflows
Team Collaboration
Work closely with Inside Sales Manager for coaching and development
Participate in call reviews and training sessions
Collaborate with brand sales teams for smooth handoffs
Key Performance Indicators (KPIs)
Call volume and activity levels
Contact/connect rates
Appointments set
Qualified opportunities generated
Appointment show rate
CRM accuracy and process adherence
Qualifications
1–3 years of sales, customer service, or outbound calling experience preferred
Strong phone presence and communication skills
Coachable and open to feedback
Comfortable handling objections
Organized and detail-oriented
Self-motivated and driven
Preferred Background
Experience with small businesses or blue-collar industries
Familiarity with home services (plumbing, HVAC, etc.)
Experience using CRM or dialer tools
Benefits:
Medical, Vision, Dental, Life Insurance Coverage options
Company Paid: Employee Medical Coverage, Short term and Long term Disability, and Life Insurance
Work Cell Phone provided
10 days PTO your first year, and 15 days PTO (after 2 years)
7 Paid Holidays
Competitive, matching 401(K)
A fully stocked kitchen with lots of goodies to keep you fueled and hydrated throughout the day
Ongoing training and development from our experienced management team and outside-trusted advisors.
Reporting Structure
Reports to: Inside Sales Manager (Player/Coach)
Works closely with: Brand Sales Representatives, Marketing, RevOps
Compensation for Full-time Employees:
Job Types: Full-time | Salary
Pay Rate: $48,000.00 - $73,000.00 per year (base & commission/bonus pay)
Pay may depend on skills and/or qualifications
