Information Technology Support Technician

Were looking for technically skilled candidates with good problem-solving abilities for the position of IT Support Technician.

You are expected to display good interpersonal skills as you will interact with clients from various departments and executive levels. You are to listen to their technical needs, understand their problems and implement solutions for them.

Responsibilities:
Providing support to users and being the first point of contact for problem resolution.
Troubleshooting hardware, software, and network issues.
Installing and configuring hardware and software components.
Repairing or replacing damaged computer hardware.
Establishing good relationships with all clients and colleagues.
Managing server/storage hardware and server room
Keeping accurate and detailed descriptions of services performed while on a service call.
Support to manage Laboratory instrument
Assisting with installation of Ethernet and Coaxial cabling as well as various network or. security systems.

Requirements & Preferred Experience:
3+ year experience in IT support and systems maintenance.
Good team player and support deployment of global project in local office
Excellent written and verbal communication skills.
Good interpersonal skills & problem-solving skills.
MS Windows Desktop/Server / O365 Cloud Environment.
VMware management
Veeam Backup software operation
VoIP Phone Systems and SIP Trunks.
IP and Coaxial Security Camera Systems.
Familiarity with HIPAA and/or CJIS compliance,