Immigration (LIA) Assistant

Full job description
About Us
Founded in 2013, Ampass Consultants Limited has established itself as a trusted and respected organization in New Zealand’s immigration services industry. Located in the heart of Auckland CBD, we are committed to providing reliable, client-focused immigration solutions. As our team continues to grow, we are seeking a dedicated Immigration Assistant to support our Licensed Immigration Advisers in delivering outstanding service.

About the Role
As an Immigration Assistant, you will play a key role in supporting our Licensed Immigration Advisers in the day-to-day handling of client cases You’ll be working from our Auckland central office on Queen Street and contribute to the smooth delivery of immigration services through efficient administration, communication, and case preparation.

Key Responsibilities

Assist Licensed Immigration Advisers in interpreting immigration policies to clients
Coordinate assignment of tasks to Licenced immigration advisers
Prepare, complete, and follow up on immigration forms and client information
Manage mail, maintain filing systems, and keep accurate records
Draft and prepare documents such as contracts, invoices, meeting notes, and support letters
Liaise with clients to gather required documentation and information
Communicate with external partners including education providers and legal professionals
Provide visa and immigration updates to clients under adviser guidance
Track, file, and monitor immigration applications
Maintain and update internal databases and case management tools
Ensure all deadlines and compliance requirements are met
Support with interpretation or translation (particularly Mandarin) when necessary
Assist with general office duties including reception, answering calls, photocopying, and scanning
What We’re Looking For
We are looking for a proactive and detail-oriented individual with excellent communication skills and a strong client-service mindset.

Qualifications and Experience

A bachelor’s degree or higher, preferably in Education, Administration, Business, or a related field
Previous experience in immigration, education, recruitment, administration, or office management is highly desirable
Essential Skills:

Strong organizational skills and high attention to detail
Ability to work independently and follow instructions
Quick learner with analytical and problem-solving abilities
Excellent spoken and written English
Fluent in Mandarin (spoken and written) because +0% of our clients are Chinese
Strong interpersonal and customer service skills
Proven ability to handle a high workload and manage multiple tasks within deadlines
Solid computer proficiency, including MS Office (Word, Excel, Outlook)
Ability to proofread and produce accurate documentation
Working Hours:

Minimum 30 hours to a maximum of 40 hours per week
How to Apply
If you’re ready to be part of a dynamic and supportive team, please submit your CV and a cover letter, along with evidence of your work rights in New Zealand. We look forward to hearing from you!

 
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