ICT Operations Manager

Location
Melbourne VIC
 
Benefits
Pulled from the full job description
Employee assistance program
 
Full job description
We currently have an opportunity for an ICT Operations Manager at the Royal Children’s Hospital (RCH) in Melbourne. This role is five days a week on site at the hospital, owning maintenance and support of the Downer’s operational technology onsite. Join our Business Technology and Health & Education teams to play a key role in managing and optimising ICT operations. Reporting to the Operational Technology Manager, you'll help deliver high-quality outcomes that support our essential services.
What You’ll Do
This role offers a broad scope, with key responsibilities including:
Leading the day-to-day ICT operations to ensure service excellence and compliance with performance standards.
Manage and maintain onsite ICT infrastructure, including servers, storage and network systems, to ensure operational continuity.
Provide technical support for RCH systems, leveraging internal and vendor resources where needed to facilitate highly available solutions.
Collaborating with internal stakeholders to align ICT services with evolving business and client needs.
Implementing and maintaining ICT governance, policies, and best practices.
Offer guidance and advice to the local Downer contract team regarding ICT systems and be the key technical contact for ICT aligned projects.
What You’ll Bring
Demonstrated capability delivering Level 3 technical support, with expertise in troubleshooting and resolving complex ICT issues.
Strong background in vendor engagement, including contract management, service delivery oversight, and issue resolution.
Proven experience in managing and/or supporting IT infrastructure projects, including planning, execution, technical delivery and stakeholder coordination.
A proactive and collaborative approach to problem-solving, with the ability to work effectively across multidisciplinary teams.
Familiarity with Operational Technology environments, including building management systems and security systems, is highly advantageous.
More than anything, you’ll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients.
Why Downer?
At Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving.
What It Means to Belong at Downer
We’re proud of our high-performance culture and commitment to diversity, offering:
Training and development to support and diversify your career.
With 30% of vacancies filled internally you’ll find real opportunities to advance your career.
Perks@Downer: healthcare discounts, great savings on retail purchases, car purchases and much more.
Employee Assistance Program: professional support for you and your family when you need it most.
Downer Group is an equal opportunity employer committed to diversity and inclusion. We encourage applications from all backgrounds, including First Nations people and those from culturally and linguistically diverse communities.