Job Description
Summary
At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits like:
Discounted lodging accommodations at Hyatt worldwide
Discounts on food and beverage
Discounted transit passes
Wellbeing programs
Recognition programs
Tuition reimbursement
Excellent training and professional development
Hyatt Regency Vancouver is seeking dedicated guest service oriented full-time Housekeeping Coordinator to join the Housekeeping department.
The responsibilities of the Housekeeping Coordinator will include but not limited to:
Coordinate and monitor weekly and daily schedules to ensure correct staffing levels.
Monitor the HOTSOS system to ensure requests are completed in a timely manner.
Oversee smooth departmental operations and providing assistance when needed.
Utilize computer programs effectively to manage reports, schedules, and operational systems; strong proficiency in Microsoft Office and internal systems is essential.
Assist with office duties such as assigning rooms and answering phone calls to assist with requests
Responsible for housekeeping inventory, supplies and equipment ordered
Maintain a safe working environment through the prevention of accidents.
Facilitate inter-departmental communication to effectively provide guest support.
Monitor and act on special requests as needed, VIPs, special needs rooms, etc.
Performs other duties and responsibilities as required or requested.
This candidate must be energetic, detailed and meticulous in following Hyatt cleanliness standards and have great interpersonal and verbal communication skills.
Salary range: $65,000 - $69,000 per year
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
ABOUT HYATT REGENCY
Being part of our Hyatt Regency Vancouver family means always having space to be you. Our teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity and fun, your perfect opportunity. At Hyatt, our purpose is to care for people so they can be their best.
In the spirit of respect, reciprocity and truth, we gratefully honor and acknowledge that the lands on which we have the privilege to live and work are part of the traditional, ancestral, and unceded territory of the Coast Salish Peoples (xʷməθkʷəy̓əm (Musqueam), skwxwú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Nations). Finally, we acknowledge all Nations – Indigenous and non – who live, work and play on this land, and who honor and celebrate this territory. This sacred gathering place provides us with an opportunity to engage in and demonstrate leadership on reconciliation.
We welcome colleagues and guests from all over the world and we know that bringing diverse perspectives and underrepresented voices into the conversation strengthens our organization. There is no room for racism, discrimination or hatred of any kind at Hyatt Hotels.
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Qualifications
Qualifications
A true desire to satisfy the needs of others in a fast paced environment
Must be able to work various shifts and flexible hours
Must possess excellent communication skills
Must have excellent customer service skills
Must remain professional, firm and fair at all times
Must be able to communicate with a diverse group of individuals
Must possess excellent organizational and time management skills
Proficiency in computer office systems and computer skills e.g. Microsoft Office is required
Must be able to type at least 40 wpm
HotSOS/Rex program experience preferred
Knowledge Excel and Publisher is an asset
