Guide and Customer Experience Representative

Auckland CBD - Sky City Precinct
Permanent | Full-Time

Join a World-Class Tourism Experience in the Heart of Auckland

Are you passionate about rugby and love sharing stories with people from all walks of life? The All Blacks Experience is looking for an enthusiastic and engaging Guide and Customer Experience Representative to join our team.

Why Join Us?

Be part of a world-class, interactive attraction celebrating New Zealand's rugby legacy.
Work in a vibrant, central Auckland location.
Join a unique joint venture between Ngāi Tahu Tourism and New Zealand Rugby.
Share your passion for the All Blacks with manuhiri (visitors) from around the world.
About the Role

As a Guide and Customer Experience Representative, you'll deliver engaging, informative, and entertaining guided tours through our 45-minute immersive experience. You'll bring the story of New Zealand rugby to life, from the locker room to the stadium, using cutting-edge technology and storytelling.

Key Responsibilities

Deliver high-quality, engaging presentations to diverse audiences.
Provide exceptional customer service to ensure a memorable visitor experience.
Support daily operations, including ticketing, guest enquiries, and safety procedures.
Represent the All Blacks Experience with professionalism and enthusiasm.
About You

We're looking for someone who:

Has experience presenting to groups or in a guiding, acting, or public speaking role.
Has at least 18 months of customer service experience.
Is fluent in English (bonus if you speak French or Japanese).
Has basic rugby knowledge and a passion for the game.
Is confident using Microsoft Office and learning new systems.
Is eager to learn basic te reo Māori and tikanga.
Is energetic, friendly, and thrives in a team environment.
Bonus points if you have experience in tourism, theatre, or are actively involved in a rugby club.

What We Offer

A fun, inclusive, and safe workplace.
Full training and support to help you succeed.
The chance to be part of a one-of-a-kind experience that celebrates New Zealand's culture and sporting excellence.
Important to Know

You must be legally entitled to work in New Zealand.
Pre-employment checks, including drug and alcohol testing, will be conducted to ensure a safe environment for all.
Ready to Join the Team?

If you're passionate about people, storytelling, and rugby - we want to hear from you!
Apply now and be part of something truly special.

Job Details

Reference #
34056

Business areas
All Blacks Experience

Posted on
Friday 25 Jul 2026

Closes on
10 Aug 2026 12:00

Expertise
Hospitality & Tourism

Work type(s)
Full-time, Permanent