Exec-level influence across national operations
Hybrid flexibility + genuine work-life balance | based in WA, QLD or VIC
$180,000 - $200,000 + Super | Full Time role
About AEA:
Animal Emergency Australia (AEA) is one of Australia’s leading veterinary emergency and critical care networks, providing 24/7 clinical services, education, and support across a growing national footprint.
We exist to support veterinary professionals to do and be their best, delivering exceptional care to animals and their families when it matters most.
At AEA, we are building something bigger than a hospital network. We are building the future of emergency veterinary medicine.
We challenge the heart, support the mind, and operate with integrity, compassion, and kindness in everything we do.
Our Culture & Values
Our culture is not a statement, it is how we operate every day:
Kindness | Transparency | Ownership | Teamwork | Growth
We invest deeply in:
Work-life balance in a 24/7 world
Continuous improvement and innovation
Career progression and leadership development
A psychologically safe, high-performance culture
Building systems that support clinical excellence
The Opportunity
We are seeking a General Manager, Technology to serve as the enterprise custodian of AEA’s technology environment.
This is a builder-level executive role, operating across both strategy and execution, responsible for designing and governing the technology backbone that enables national clinical operations, growth, and innovation.
You will lead the direction of enterprise architecture, platforms, data, security, service performance, and technology investment across a fast-scaling, operationally critical environment.
This is not a maintenance role.
This is a transformation and capability-building role.
Key Focus Areas
You will be responsible for:
Enterprise Technology Strategy
Owning AEA’s multi-year technology roadmap
Defining enterprise architecture principles and standards
Ensuring scalability, uptime, and clinical safety by design
Governance & Investment
Leading architecture and design governance
Approving major technology investments and vendor solutions
Preventing platform sprawl and duplication
Security, Risk & Continuity
Leading cybersecurity strategy and Essential Eight maturity
Owning disaster recovery and business continuity
Translating technology risk for executive and board stakeholders
Platforms & Operations
Governing ERP, clinical, workforce, identity, and data platforms
Ensuring reliable, 24/7 service performance across all hospitals
Driving pragmatic IT service delivery (not bureaucracy)
Commercial & Vendor Leadership
Owning technology investment strategy and budget oversight
Acting as intelligent customer across all vendors
Ensuring AEA remains in control of its architecture and roadmap
What You’ll Bring
10+ years’ experience in senior technology leadership roles
Proven GM / Head of Technology level accountability in complex environments
Experience owning enterprise architecture and technology strategy
Background in multi-site, regulated, or operationally critical organisations
Strong governance, risk, and platform management capability
Ability to operate at both strategic and hands-on execution level
Highly regarded:
Healthcare, veterinary, aged care, or critical services experience
Exposure to product-led operating models
Experience supporting scale, transformation, or acquisitions
Formal architecture or governance frameworks (TOGAF, ITIL, COBIT)
Why Join AEA?
At AEA, technology is not a support function, it is a clinical enabler and growth driver.
You will:
Shape national infrastructure supporting 24/7 emergency care
Influence executive and board-level decisions
Build systems that directly impact patient outcomes
Join a values-led, people-first organisation
Have real autonomy to design and deliver meaningful change
Ready to Build Something Meaningful?
If you are a technology leader who thrives in complexity, builds with purpose, and wants to create systems that genuinely matter, we would love to hear from you.
Apply now or contact Tee at the AEA Talent Team on
[email protected] for a confidential discussion.
