Job Title: Front Office Manager
• Reports to: General Manager
• Location:Gurugram ,Haryana
• Position Type: Full-time
Job Summary:
The Front Office Manager oversees the daily operations of the front office department, ensuring guest satisfaction, efficient check-in/check-out processes, and smooth coordination with other departments. This role involves managing a team of front desk agents, concierge, and bell staff, maintaining high service standards, and handling guest inquiries and complaints.
Key Responsibilities:
- Leadership & Team Management: Lead, train, and supervise Housekeeping staff to ensure they provide excellent customer service. Schedule staff shifts and manage attendance.
- Guest Relations: Greet guests, handle their inquiries, and resolve complaints in a professional manner. Ensure a seamless check-in and check-out process.
- Operations Management: Oversee the daily front office operations, including reservations, room assignments, and billing procedures. Ensure all front desk activities comply with the hotel's standards and policies.
- Communication: Coordinate with other departments (housekeeping, maintenance, etc.) to ensure guest requests are fulfilled promptly. Maintain open communication with the General Manager regarding any issues or updates.
- Financial Management: Monitor and control the front office budget, including payroll, supplies, and other expenses. Prepare daily, weekly, and monthly reports on occupancy, revenue, and expenses.
- Technology Management: Ensure the front office systems (PMS, telecommunication, etc.) are functioning correctly. Assist in troubleshooting technical issues.
Qualifications:
- Education: Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
- Experience: Minimum of 1-3 years of experience in a front office or guest services role, with at least 1 years in a supervisory or managerial position.
Freshers with in hand experience can also apply .
- Skills:
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Proficient in using hotel management software and Microsoft Office Suite.
- Ability to handle stressful situations and resolve conflicts effectively.
- Strong organizational and multitasking abilities.
#### Personal Attributes:
- Professional appearance and demeanor.
- Strong customer service orientation.
- Attention to detail and a high level of accuracy.
- Flexibility to work shifts, including evenings, weekends, and holidays.
#### Benefits:
- Competitive salary and performance-based bonuses.
- Retirement plan options.
- Paid time off and holiday pay.
- Professional development and training opportunities.
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• How to Apply:
Interested candidates should mail their resume and cover letter to
[email protected]
• Company Overview:
Stayo Rooms and Homes is a new age hospitality provider known for its commitment to excellence and customer satisfaction. We offer a dynamic work environment and opportunities for career growth and advancement.
• Note: This job profile is intended to describe the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required
