Front Office Control Clerk

Job description
Organization- Hyatt Regency Aruba Resort, Spa and Casino

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences.

Front Office Control Clerk is an instrumental role of the Front Office department. They manage the daily operations of the hotel’s room inventory, focusing on ensuring that all guests' room requirements are met, optimizing room allocations based on guests' preferences and status, and managing room lists for large groups and events.

The Front Office Control Clerk directly monitors the hotel’s room occupancy, making adjustments and maximizing room usage, revenue, and upsell opportunities. Assists with the daily operations of the Front Office, including but not limited to:
• Checking in guests, checking out guests
• Monitoring the guest’s messaging system
• Work with the guest's requests through the Hyatt’s system
• Processing financial reports, group and individual billing
• Responsible for training new members of the team and organizing re-training sessions for the staff.
• Review and respond to related guest’s emails
• Coordinates and works together with the engineering department on the room maintenance program.
• Resolve room conflicts and guest issues related to room assignments
• Provide the Front Office with accurate and timely information regarding room availability.
• Work closely with the housekeeping and engineering department to ensure the rooms are in optimal condition for guests.
• Attends meetings and provides information to the team.
• Work closely with Revenue Management and Sales and Events areas

Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

We are committed to Inclusion .

Being part of Hyatt means always having space to be you.

We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together.

This is not your typical career opportunity. This is the Hyatt Touch.

Qualifications

Qualifications:
• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods.
• Experience and a thorough understanding of front-office operations
• Strong organizational and multitasking skills
• Proficient in hotel systems, word, excel, PowerPoint, and others.