Front Desk Agent

Job Summary
Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay.

Responsibilities
Register guests and make reservations.
Handle hotel operator and concierge duties.
Provide attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
Qualifications
High School diploma or equivalent required; college coursework in a related field helpful.
Experience in a hotel or related field preferred.
Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
Demonstrate the ability to multi-task, be detail-oriented, and problem solve effectively.
Convey information and ideas clearly.
Evaluate and select among alternative courses of action quickly and accurately.
Work well in stressful, high-pressure situations.
Effectively handle problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
Listen to, understand, and clarify issues raised by co-workers and guests.
Work with and understand financial information and data, as well as basic arithmetic functions.
Perform numerical operations using basic counting, adding, subtracting, multiplying, and dividing.
Read, comprehend, and write simple instructions and/or short correspondence and memos.
Use logic to define problems, collect information, establish facts, draw valid conclusions, interpret information, and deal with abstract variables for unique or unfamiliar situations.
Operate an operational knowledge of Microsoft Office suite.
Will work a varied schedule, including evenings, nights, weekends, and holidays.
Hold an understanding of hotel products and guest services (i.e., lifestyle full-service resort).
Participate in creating an enjoyable work environment.