Job Description
About the Role
We’re looking for a motivated and highly skilled Field Service Technician II with a strong technical background and a passion for delivering outstanding onsite support to clients. In this role, you’ll work independently in the field while having access to an experienced team for escalation and collaboration. You will diagnose and resolve complex IT issues, perform onsite maintenance, support multi-platform environments, and ensure users have a seamless and reliable computing experience.
If you excel in fast-paced environments, enjoy tackling challenging technical problems, and take pride in providing exceptional service, we’d love to meet you.
Key Responsibilities
Provide onsite troubleshooting and support for users’ networks, systems, software, and hardware across diverse platforms and environments.
Perform advanced diagnostics and resolve Level II technical issues within established SLAs.
Set up, configure, and troubleshoot PCs, printers, peripherals, VoIP systems, and network equipment.
Provide technical assistance with computer hardware, software, and network connectivity issues.
Utilize professional services automation tools and other service-specific technologies to manage tickets, document work, and track issue resolution.
Communicate with vendors to request service, coordinate updates, and resolve open tickets.
Collaborate with internal teams and vendor partners to ensure timely, high-quality service delivery.
Maintain strong, professional relationships with users and vendor contacts.
Participate in continuous learning and technical training to stay current with emerging technologies.
Take ownership of assigned projects and tasks, following through to completion with accuracy, efficiency, and attention to detail.
Minimum Qualifications
Strong knowledge of modern software, systems, and IT technologies.
Proficiency in Windows 10/11, Microsoft 365, and Exchange Admin Center.
Experience with Microsoft Windows Server, Active Directory, and domain administration.
Knowledge of Cisco networking systems and the ability to troubleshoot network connectivity.
Strong troubleshooting, analytical, and critical-thinking skills.
Excellent communication and interpersonal skills, able to interact effectively with users and vendors.
Highly organized, dependable, detail-oriented, and adaptable to changing priorities.
Valid driver’s license, proof of insurance, and reliable transportation.
2–4 years of IT support experience required.
Network experience: 2+ years (required).
Ideal Candidate
Professional and articulate — represents the company well in all client interactions.
Technically proficient — confident supporting and troubleshooting a wide range of systems, networks, applications, and hardware.
Independent and resourceful — able to work onsite with minimal supervision while knowing when to escalate.
Team-oriented — communicates effectively and collaborates with colleagues and partners as needed.
A relationship builder — fosters trust, reliability, and long-term client satisfaction.
A proactive problem solver — thinks critically, anticipates needs, and takes initiative.
Benefits
Health, Dental, and Vision Insurance
Paid Time Off
