Executive | Telecalling | BPO |0|3 yrs

Answer and handle inbound and outbound calls from patients and their families in a timely and professional manner.

- Provide accurate and helpful information to patients and their families about the hospital's services, policies, and procedures.

- Schedule appointments for patients and provide them with the necessary information to prepare for their appointments.

- Assist patients and their families with any questions or concerns they may have.

- Document all calls and interactions with patients and their families in the call center database.

- Escalate complex issues to the appropriate supervisor or manager.

- Maintain a positive and professional attitude at all times.

- Meet and exceed all call center performance metrics.

- Mandatory languages - fluent in Kannada & English

Budget : 1.5 to 2.4LPA monthly based on experience

- Rotational shift

- Week offs will be rotational

Qualification : 12 +

Experience : Fresher/experienced

Shift timings :

- First shift - 6.30 am to 2.30 pm

- 2nd shift - 8.00 am to 4.00 pm

- 3rd shift - 11. 00 am to 7. 00 pm

- 4th shift - 12.00 pm to 8.00 pm

- Night Shift - 8.00 pm to 8.00 am (only for boys)

- Rs. 250 per night will be paid for doing night shifts