Executive | Operations and Service

Job Summary
• Executive - Operations and Service

Job Purpose

“This position is open with Bajaj Finance ltd.”

Job Duties & Key Responsibilities
• Duties and Responsibilities - Х To achieve Branch target on indicators Ц Credit Metrics / Operations Metrics / Gold Loan Metrics. Х Training of Branch Sales on Policies & Processes for Gold Loan / Consumer Durables / Vehicle refinance /other Products as & when launched. Х Ensuring policy adherence and meeting the TAT. Х Delivering Approval rate & other critical SLA deliverables for Gold loan / Refinance loan Cross sell & CD business. Х Checking & Valuation of Gold. Х Vaulting & Safekeeping of Gold. Х Ensuring adherence to Vaulting Process & Policies. Х Supporting Branch Cashier in resolution for Customer Service queries. Х Provide Feedback to Regional /HO Authorities on Credit / Operations Process / Policies on a regular basis. Х Data Analysis & Sharing of best practices with team. Х Coordinate with Sales & ensuring mechanism in place for processing of files within desired TAT. Х Coordination with various HO / Cross functional departments & providing feedback. Х Vendor Management (CPV / Gold Testing Vendor). Х Ensuring Cost within Budget. Х Support in Branch Admin Activities. Х Maintain Minimal Errors in Audit Report published by HO.

Required Qualifications And Experience
• Х Graduate / Post Graduate - Fresher Х Good Learner & conceptualization skills. Х Good Team Player