Job Description
The Hamilton Convention Centre by Carmens is more than just a venue—it’s one of Canada’s premier full-service, privatized event spaces, right in the vibrant core of downtown Hamilton. As the city’s largest event venue, we’re known for delivering exceptional, large-scale experiences that bring people together for everything from corporate conferences to star-studded galas.
Whether you’re working behind the scenes, welcoming guests, coordinating events, or serving with polish, your role helps make these extraordinary moments possible. Join a team where every day is fast-paced, dynamic, and filled with the thrill of hosting Hamilton’s most memorable occasions.
As part of Carmens Group, you’ll be supported by a company with over 40 years of hospitality excellence—and empowered to contribute to a legacy of unforgettable events. If you’re ready to be part of something big, the Hamilton Convention Centre is the place to grow your career and make an impact.
Why Work for Carmens Group?
Flexible scheduling
Career coaching & growth
Great Place to Work Certified (2022-2024)
Named Best Workplace in several award categories:
Most Trusted Executive Teams
Best Places to Work in Hospitality & Retail
Best Places to Work in Canada
Best Workplaces for Women
Best Workplaces for Mental Wellness
Perks & Benefits
Pay on Demand – get paid when you need it
Global Hotel Discounts for your travels
Staff discounts at our restaurants
Wellness programs & staff events
Clear opportunities to grow into leadership roles
Employee recognition programs celebrating your achievements and milestones
Referral bonuses when you bring great talent to the team
Safe, inclusive and supportive workplace culture
Join a company that values your growth, wellbeing and passion - where your career is supported every step of the way.
Position Details
Job Type: part time, permanent
Vacancy: This posting is not for an existing vacancy (newly created position / expanding headcount)
Compensation: $19.00 - $21.00
AI Disclosure: Your application will be reviewed by our hiring team - we do not use artificial intelligence in the screening or selection of applicants for this position
What you will be doing:
As an Event Supervisor at Carmens Group, you’ll lead with professionalism, grace, and confidence—ensuring every event is executed flawlessly and every guest leaves with an extraordinary memory. As both a team leader and a host, you’ll coordinate service, support your team, and act as the key liaison between guests, staff, and management.
Your responsibilities will include:
Leading the front-of-house service team during events, ensuring exceptional guest experiences from start to finish
Acting as the on-site ambassador for the venue, confidently representing Carmen’s Group with professionalism and warmth
Overseeing all service aspects of an event, including timing, food quality, presentation, and staff coordination
Greeting guests, anticipating their needs, and addressing any questions or concerns with ease and positivity
Communicating special meal requirements, allergies, or guest preferences clearly to the kitchen and service teams
Learning the details of event menus and offerings to ensure knowledgeable, accurate service
Supporting the service team with food and beverage delivery, clearing, and side duties as needed
Taking charge of room readiness, service flow, and cleanliness throughout the event
Making real-time decisions to adapt to changing guest needs or event logistics while maintaining a calm and composed demeanor
Demonstrating strong leadership, good judgment, and attention to detail in a fast-paced environment
Encouraging a respectful, collaborative team culture that prioritizes hospitality and service excellence
Taking direction from the Service Manager and providing feedback to continuously improve event operations
Playing a key role in creating exceptional and unforgettable experiences for our guests and clients
Performing additional duties as assigned to support successful event execution
This is an excellent opportunity for a natural leader who thrives in hospitality, loves working with people, and is passionate about orchestrating high-quality events with care and precision.
The Spark you Bring to Every Celebration
Experience in banquet, catering, restaurant or high volume service environments
A natural ability to connect with guests and deliver outstanding hospitality
Strong communication skills and confidence interacting with both guests and team members
Proven ability to stay composed and effective in fast-paced, high-pressure situations
A guest-first mindset with a passion for creating memorable experiences
Leadership skills and the ability to support or supervise a team when needed
A polished, professional appearance and demeanor suited to upscale or formal events
Smart Serve Certification (Required)
Valid G License an asset (for off-site catering or mobile service)
Flexibility to work evenings, weekends, and event-based hours
A positive attitude, reliability, and a willingness to jump in wherever needed
We are Carmens Group—a proud Hamilton-born hospitality company with a mission to create extraordinary memories. Our venues include Carmens Event Centre, The C Hotel, The Lakeview, the Hamilton Convention Centre, fig&lemon Catering, The Arlington Hotel, and the Good Earth Food & Wine. Together, we’re shaping the future of Southern Ontario’s event and culinary scene—one unforgettable experience at a time.
If you're a passionate hospitality professional who thrives on creating exceptional experiences for guests, this is your opportunity. Apply today and help us deliver something extraordinary - together.
Carmens Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmens Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify People & Culture upon scheduling your interview.
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