Documentum Administrator

Essential Duties and Responsibilities:

· Provide support for development, implementation, and migration of Documentum applications from lower environments through production environments.

· Support activities such as app checkouts, upgrades, patching, installation, and certificate updates.

· Actively participate and drive monthly and yearly activities such as disaster recovery, yearly upgrade cycle of other systems (Exadata, Oracle, Golden Gate, Network, Firmware, batch account password resets, and SSL cert renew).

· Document the processes followed and create SOPs which will enable the L2 members to follow. This also involves documentation of migration on all steps followed for both knowledge base and auditing purposes.

· Swiftly act on production issues and drive them to closure, which involves acknowledging (opening MI), acting, and driving to closure. RCA and ownership of problem tickets will be documented.

· Process audit requests for supported platforms in a timely manner under the supervision of L4.

· Ensure the accuracy of information related to the supported platforms is up to date on CMDB/ServiceNow.

· Provide weekly/monthly updates on supported platforms to L4.

· Provide on-call support on a rotational basis.

· Support will be provided 24/7/365.

· Daily/weekly processes will be automated using standard organization standard tools.

Qualifications:

· Bachelor's degree in computer science, information technology, or a related field.

· 5+ years of experience in Documentum administration and support.

· Experience with Linux systems administration.

· Strong troubleshooting and problem-solving skills.

· Excellent written and verbal communication skills.

· Ability to work independently and as part of a team.

· Ability to work under pressure and meet de