Deskside Support Technician

Job Title: Deskside Support Technician II
Duration: 11+ Months
Location: +000 Greenbrier Pkwy NW, Madison, AL 35756/4550 Creek Road, Cincinnati, OH 24242- Onsite
BGV (fully completed)
Covid Vaccine is Required
Shift: Monday-Friday 8:00AM-5:00PM

Job Description

Mandatory Qualifications:
1. Deskside Support
2. Hand scanners/Printers Support
3. SCCM
4. Client facing experience

Job Summary
Field Service Deskside engineers provide Level 2 support for the desktop environment including responsibility for deployment of Desktop/Laptop and when applicable physical server/network equipment installation, configuration, application installation, troubleshooting, incident and request handling.

RESPONSIBILITIES
Provide Level 2 technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.
Analyze, resolve, respond to, and document end user inquiries
Install desktop/Laptop software using approved tools
Troubleshoot operating system
Troubleshoot connection issues