Customer Support Executive – Mail Process(Female)

We are looking for a qualified Female Customer Support Executive (Mail Process) who will offer excellent customer service. To be successful as a customer support executive, you should display excellent interpersonal and communication skills.

Responsibilities:

Resolving customer complaints & queries brought to your attention under a specific timeline through mails.
Manage and drive sales team target and performance.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Handle customer complaints and provide appropriate solutions and alternatives.
Candidate should have good communication skills and should be comfortable in speaking with customer and replying to customer emails in English.
Candidate should have good typing speed and basic knowledge of Microsoft Word and Excel.
Requirements:

A bachelor’s degree in administration or a related field.
A minimum of 1-3 years’ experience in outbound voice process.
Excellent interpersonal and written and oral communication skills.
Should have Computer skills, MS Office, Chat Support.
Salary bracket:- 10k-20k

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

Day shift
Application Question(s):

Are you comfortable travelling to job location - Wazirpur ( North Delhi - Walking distance from Shalimar Bagh Metro Station - Pink Line)?
What is your last in-hand monthly salary? If you monthly in-hand salary is 20000, mention 20k or 20000.
How many years of work experience do you have with Customer Support?
Can you talk to customers in English fluently?
Work Location: In person