Job description
Greetings for the day!
IMS Group is urgently hiring for Customer Support Associates!!!
Kindly find below the job description for Customer Support Associate!
About Company: IMS People is an Offshore Recruitment Services company. We help staffing firms globally with our extensive range of tailored services. From recruitment & administrative services to accounting support, property preservation services and bespoke one-off creative solutions, we empower our clients to gain a commercial advantage in their marketplaces. We partner with over 150 different staffing brands across the UK, Europe, Australia, North America, New Zealand, Middle East, and Africa. Our support helps them to efficiently increase their fill rates, strengthen customer loyalty, lower internal costs, and enhance profitability. Our dedication to excellence is shared by our team of over 3000+ employees, who operate 24/7 to deliver an exceptional service for your business. We explore new ideas and generate long-term solutions for our clients. As a part of our commitment to deliver at the highest quality, we closely adhere to, and constantly monitor, changes in regulatory control to ensure our services meet the latest legal requirements worldwide. IMS People is a GDPR compliant and ISO +001:2015, ISMS ISO/IEC 27001:2013 and Cyber Essentials certified organization. We are a part of the highly regarded Empresaria Group plc UK that operates in more than 1+ countries with over 100 offices and listed on the London stock exchange.
(https://imsplgroup.com/)
Qualification: Any Graduate / 12th pass + 3 years of Experience
Experience: 1 - 2 years of Experience in Customer Support (International inbound calling experience required)
Job Title: Customer Support Associate
Job Location: Ahmedabad, Gujarat.
Role & Responsibilities
• Handling inbound calls from the candidates.
• Resolve queries of the candidates.
• Able to maintain professional email communication with candidates.
• Able to maintain reports and database of candidates
• Provide a stellar candidate experience to all candidates
Key skills
• Excellent communication verbal and written English communication skills
• Customer Service/Support
• Ability to build and maintain strong networks
• Good knowledge of MS Office and Internet.
Perks of joining IMS
• You will be working with award winning organization (Dream Company to work, Best place to work and The Global outsourcing 100 -IAOP) we can add other awards…
• Excellent Incentives
• 5 Days Working (Monday- Friday)
• Get exposer working with fortune 500 clients global
• Monthly Rewards & recognition
• Employee engagement initiatives
• Medical insurance after confirmation of probation period
• Canteen facility with subsidized rates.
Interested candidates can apply now or can share their updated resume on
[email protected] right away to schedule interviews!!!
