Customer Success Manager ( Event Tech )

Dreamcast is a comprehensive event-tech suite designed to help event leaders host scalable events, achieve high ROI, and deliver exceptional event experiences on the go. Event organizers have complete control to optimize their events with advanced solutions while attendees benefit from secure and smooth event experiences. Dreamcast is trusted by industry-leading companies like Dell, PwC, Hitachi, Johnson & Johnson, and more.

Role Description

This is a full-time on-site Customer Success Manager (Event Tech) role located in Jaipur. The Customer Success Manager will be responsible for ensuring customer satisfaction, leveraging analytical skills, retaining customers, building relationships, and providing exceptional customer service.

Qualifications
• Customer Satisfaction and Customer Retention skills
• Strong Analytical Skills
• Relationship Building and Customer Service skills
• Experience in event technology or tech industry
• Excellent communication and interpersonal skills
• Ability to thrive in a fast-paced environment
• Previous experience in customer success management
• Bachelor's degree in Business Administration or related field