Customer Service Specialist

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

The Opportunity:

Elevate your customer service skills to new heights as you partner with a team of customer service professionals dedicated to delivering unparalleled service. This opportunity not only allows you to meet and exceed customer expectations but also provides a stepping stone for progression within the customer support division and within the wider company.

As a key member of our enthusiastic team, you will play a pivotal role in servicing the diverse needs of our extensive customer base across the region. Primarily focused on major mining customers, as well as contractors of all sizes and construction companies, you will handle all parts sales and inquiries. This role promises not just a job but a journey towards advancing your career in the dynamic field of customer support.

Roster: Predictable 8 hour shifts between 0700-1+00 weekdays, with 6 rostered weekends per year.

Role Located: Welshpool, WA

Komatsu benefits:

Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
Financial: Company funded Income Protection Insurance
Career: Recognition, awards, flexibility, further education studies and internal career development
Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health
Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents
Referral Program: Generous referral payment for referring a new employee to Komatsu
What we are looking for:

Exceptional customer service and communication skills
Mechanical or parts knowledge advantageous, but not essential
Ability to work in a fast-paced environment
Intermediate to advanced computer skills with Microsoft suite
High regard for and focus on safety
Current drivers’ licence essential, forklift ticket advantageous but not essential