Customer Service Representative

This role centers around customer satisfaction within a successful New Zealand company. As a Customer Service Representative, you’ll handle customer enquiries, troubleshoot issues, actively listen, and demonstrate empathy.

Your responsibilities will include:
Managing customer enquiries and seeing them through to resolution
Carrying out tasks with meticulous attention to detail and proactivity
Identifying opportunities to streamline customer interactions and providing feedback for process improvement
Promptly responding to customers via phone, email, and live chat
Facilitating effective communication between internal teams and customers
To excel in this role, you should possess:
Strong written and verbal communication skills
Excellent time management and attention to detail
Confidence in using software, technology, and various systems
Resilience, professionalism, and a pleasant phone manner
Join this dynamic, proactive team where you’ll have the opportunity to collaborate, problem-solve, and leverage your customer service expertise. This company offers attractive benefits and flexibility. If your experience aligns with the above requirements, don’t hesitate to apply

Emergent specialises in providing experienced and skilled temporary and permanent staff to a wide variety of businesses. Our team are a long-standing and well-established team of recruitment professionals. We offer a fresh approach to recruitment, and we are passionate about what we do, which is why our brand is synonymous with quality and professionalism. For more information on this role and other opportunities, please visit www.emergent.co.nz.

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Please note: It is a requirement that you must already hold a New Zealand Passport or valid working visa to apply for this role, along with a full New Zealand Drivers Licence, to apply for this role