Customer Service Operations Manager

Job Description:
Branch Operations and Customer Service

We are seeking a highly skilled and experienced Customer Service Operations Manager to lead our retail banking branch in Ompura, Rajasthan. The successful candidate will be responsible for managing day-to-day operations, ensuring strict compliance with bank policies and procedures, and providing exceptional customer service.

The role entails overseeing branch operations, data entry, file checking, cash handling, and maintaining good audit ratings. The incumbent will work closely with the team to strategize and implement operational and regulatory practices, ensuring seamless customer life cycles and best-in-class service delivery.
• Responsible for day-to-day operations and administration of the Branch
• Ensuring strict compliance with Bank's policies and procedures
• Responsible for branch operations and service delivery to the customers of a designated branch in our rural network
• Data entry of application forms, creation of customer IDs, accounts, etc.
• File and document checking, including KYC checking and loan document verification