Customer Service Officer

We're currently looking for an energetic Customer Service Officer who is able to multitask and work in a fast-paced environment. This position will be reporting to Contact Centre Team Leader, Welcome Team, working on a part-time and/or casual basis, located in our state-of-the-art facility in Inglewood.


In this role you will act as the first point of contact for all prospective clients providing exceptional customer service via different channels to support client's evolving needs across our various services.



If this sounds like the right role for you, Brightwater offers:

The ability to salary package up to $18,550 annually, meaning you can legitimately pay less tax and increase your take-home pay by approximately $10,000 each year
Flexible work options
Extra 5 days leave per year
Our unique staff benefits program, including access to BrightwaterPlus which gives you discounts with over 370 retailers
Cafe on site!
To be successful in this role you will have:

Experience providing professional telephone support in a call centre environment
Exceptional customer service skills, as well as selling skills and experience; and able to assist with client enquiries via a range of channels
High problem-solving skills
Exceptional time management and prioritisation skills
Fast and accurate data entry skills
Genuine interest and commitment to service excellence in aged care, disability services, community care support sectors, and health industry
If you are passionate about working at a place where people are caring, authentic, progressive and courageous, and where people who thought they’d no longer be able to grow, are growing in new and different ways – a place where people can pursue the dignity of independence – then submit your application by COB 13th November 2026. Brightwater reserves the right to close this advert before this date.

For confidential enquiries, please phone Madaline on 0481 0+2 68+.



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