Customer Service Branch Representative|RELATIONSHIP BANKING GROUP|Customer Service

Thane, Maharashtra, India Bank Jobs Posted 9-Jul-2026

Actively Hiring Remote / WFH Full Time

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Job at a Glance

Category: Bank Jobs

Location: Thane, Maharashtra, India

Job Type: Remote / WFH

Company: Kotak Mahindra

Status: Open & Active

Job Description

Working towards resolution of customer concerns and closing loop with customers.
Attending to cases from MD’s Desk / Other Senior Management of the Organisation.
Following up on Escalated cases regularly and getting it closed within defined TAT
Liaise with Department / Division Heads and be a customer advocate in resolving the cases.
Work on the Root Cause of the Concern and ensure necessary changes are suggested to ensure the issue is fixed and so the same or another customer does not face a similar issue with us
Requirements :

Has customer centricity (Keeps the Customer First) in all perspective
Has good communication skills (written and verbal)
Has sound process / product knowledge
Has zeal to learn new things and lead small process improvement ideas and spearhead them to closure / implementation
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Category Bank Jobs

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Type Remote / WFH

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Customer Service Branch Representative|RELATIONSHIP BANKING GROUP|Customer Service

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