Customer Service Administrator

Reporting to the Office Manager, the Customer Care Administrator is the go-to for all things customer! This newly created role is responsible for managing customer relationships, ensuring high levels of customer satisfaction and driving repeat business. Some key responsibilities include:

RELATIONSHIP: Build and maintain customer relationships; handle inquiries and complaints.
SERVICE COORDINATION: Schedule and coordinate vehicle services, liaising between the customer, insurer and our operations team.
SALES AND REVENUE GENERATION: Upsell services, promote offers, and encourage repeat business.
ADMINISTRATIVE DUTIES: Maintain customer records, process invoices, payments and insurance claims. Assist the Office Manager in all things Admin!
COMMUNICATION: Serve as the main point of contact, ensuring clear communication and documenting interactions.