Customer Relationship Executive

Designation- Customer Relationship Manager

Experience- 1-2 years

Roles & Responsibilities:

Manage inbound and outbound customer calls in a timely manner
Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
Seize opportunities to upsell products or services when they arise
Meet personal/team qualitative and quantitative targets
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep abreast of product and service information and promotions
Qualifications:

Bachelor's degree in Business Administration, Communication, or relevant field preferred
1-2 years of experience in customer service, sales, or a related field
Excellent verbal and written communication skills
Strong phone contact handling skills and active listening
Ability to multi-task, prioritize, and manage time effectively
Customer orientation and ability to adapt/respond to different types of characters
Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

Day shift
Application Question(s):

Notice Period?
Experience:

total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Store management: 1 year (Preferred)
Outbound sales: 1 year (Preferred)
Language:

English (Preferred)
Work Location: In person

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