Customer Operations Officer

Location
Perth WA 6000
 
Benefits
Pulled from the full job description
Parental leave
Onsite gym
Fuel discount
 
Full job description
Join the change. Together, we’ll make history

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in.
About the role
About the role:
As a Customer Operations Officer, you’ll be the go-to person for providing accurate, timely, and professional support to Perth Energy customers and internal departments. Your work will help drive customer satisfaction, operational efficiency, and business success.
What you will be doing:
Administer Energy Service Agreements (ESA) for new and renewing customers
Maintain and update customer accounts in billing systems (Gentrack, Salesforce)
Respond to customer queries and resolve issues with professionalism and care
From time to time, assist in office administration including supplies, facilities, and front office duties
Provide internal administrative support across departments
Assist with procurement and invoicing using AGL systems
Support B2B communications with Western Power and ATCO
Maintain up-to-date knowledge of energy market requirements and processes
Identify and recommend process improvements
What we would like to see you bring:
You’re a proactive team player with a “can do” attitude and a passion for helping others. You bring:
Strong administrative and procedural skills
Excellent communication and interpersonal abilities
IT proficiency across Microsoft Office Suite; experience with Gentrack and Salesforce is a plus
High attention to detail and strong time management skills
Experience in the energy sector or similar industry (desirable)
What’s in It for You?
At AGL, we’re committed to shaping a sustainable future and supporting our people to grow and thrive. You’ll be part of a supportive team that values safety, innovation, and collaboration.
Discounts on home Gas Plan
Participate in Energise - our reward & recognition program.
Access to onsite gym, including pool and other facilities
Access 20 weeks of paid parental leave for the primary carer.
Play an active role in our diversity & inclusion initiatives.
#LI-ZD1#jointhechange#Customeroperationsofficer#AGL
Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit:
www.agl.com.au/careers
AGL is a Circle Back Initiative employer - we commit to respond to every applicant.
Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.
The information provided as part of your application to AGL will be managed in accordance with the
AGL Privacy Policy
.
AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.
Location
Perth WA 6000
Job Family Group
Administration - Support - Service