Customer onboarding representative

Apply on Jobrapido.com
Job description
Job Title: Customer Onboarding Specialist
Experience:1+ Year
Company:Sukoon Unlimited
About Us:
Sukoon Unlimited is India’s most loved community for seniors, dedicated to enhancing their emotional, mental, and social well-being. We provide a safe and supportive environment for seniors to connect, share, and thrive through meaningful interactions, expert guidance, and engaging activities.
We’re on a mission to create a community where every senior feels valued, supported, and never alone. If you’re passionate about creating memorable experiences and building strong relationships, we’d love to have you on board!
Role Overview:
As a Customer Onboarding Specialist, you will be the first point of contact for new members joining the Sukoon community. You’ll play a crucial role in ensuring a seamless onboarding experience, building trust, and helping new members feel welcomed and engaged.
Key Responsibilities:
1. Welcome Calls: Conduct warm and engaging welcome calls to new members, introducing them to Sukoon’s offerings and community.
2. Orientation: Guide members through the onboarding process, including explaining membership benefits, community guidelines, and available resources.
3. Data Management: Maintain accurate records of member details, preferences, and interactions in the CRM system.
4. Feedback Collection: Actively seek feedback from new members to improve the onboarding process and enhance their experience.
5. Problem Resolution: Address any queries or concerns new members may have during the onboarding phase and escalate issues as needed.
6. Engagement: Collaborate with the community and events team to ensure members are actively participating in Sukoon activities post-onboarding.
7. Reporting: Provide regular updates to the management team on onboarding progress, member feedback, and areas for improvement.
Key Skills & Qualifications:
- Bachelor’s degree in any discipline.
- Minimum 1 year of experience in customer service, onboarding, or a similar role.
- Exceptional verbal and written communication skills in English (proficiency in Hindi or other regional languages is a plus).
- Strong interpersonal skills with a warm and empathetic demeanor.
- Ability to work independently, manage time effectively, and handle multiple tasks.
- Proficiency in CRM software and Microsoft Office Suite.
- Passion for community building and senior well-being is a bonus.
What We Offer:
- Opportunity to work with a purpose-driven organization making a real difference in the lives of seniors.
- Flexible work environment.
- Competitive salary and benefits.
- Professional growth and learning opportunities.
Join us in making every day better for senior citizens across India!