Customer Experience Officer

The Residential Tenancies Authority (RTA) is a state government statutory body that helps make renting work for everyone. The RTA provides tenancy information and support, bond management, dispute resolution, compliance and enforcement and education services.

We are seeking multiple Customer Experience Officers to support our Customer Experience division in providing a high level of customer service to a range of stakeholders within the Queensland rental market.

The role of the Customer Experience Officer involves working across several disciplines and functions to ensure the RTA continues to deliver a high-quality service to the community. These roles will be within the contact centre in a high-volume service environment.

We have multiple fixed-term, full-time and part-time vacancies available, with all roles located in the Brisbane CBD.

What we offer is:

The flexibility to work from home up to 60% of the time once approved after approximately 3 months
Well-appointed and centrally located offices at Midtown Centre on Mary St, Brisbane CBD
A rewarding role with long-term professional development opportunities on offer
A highly supportive culture that values diversity and inclusion while contributing to team success
Rosters working between 8.30am and 5.00pm, Monday to Friday
An attractive base salary and superannuation commencing at $74,746 per annum plus 12.75% superannuation. These fixed-term roles will accrue personal and annual leave benefits
An employee health & wellbeing program that encompasses our four pillars of wellbeing - financial, mental, physical, and social.

What you bring to the role:

A genuine passion for providing exceptional customer service in every interaction
The ability to work with a range of customer queries and provide impartial information in line with polices and legislation
High levels of reliability and accountability while working in a structured high-volume environment
The ability to apply work practices and processes with an exceptional attention to detail and commitment to quality outcomes
Strong interpersonal skills with the ability to apply empathy and tact in sometimes sensitive situations and maintain resilience
Excellent active listening skills to effectively identify and respond to customer needs and to identify solutions in line with legislation and policy as required
Personal drive and motivation with a commitment to receiving and providing constructive feedback to achieve results through a commitment to personal development and continuous learning
Highly developed written and verbal communication skills
Experience working in a high-volume contact centre environment will be highly regarded.

If this role sounds like an opportunity that matches your skills, experience and future career plan, please contact Tacticall Recruitment Services via one of the links below.

Please do not submit applications to the RTA directly via Smart Jobs or email.

All enquires and applications must be submitted to Tacticall Recruitment Services:

Click here to apply for a full-time position

Click here to apply for a part-time positionThis work is licensed under a Creative Commons Attribution 3.0 Australia License.