Customer Escalation Specialist

Your Impact in Role:
Solving difficult problems: Seek to understand the complexity of customer issues to proactively tackle these contacts effectively and efficiently.
Educating our customers for future: Play a meaningful role in proactively educating customers and provide alternative user experience support channels
Being customer centric: Be empathic to our customer's issues, and provide outstanding customer service to turn their negative experiences into positive ones.
Working collaboratively with others: Work closely with regional leadership and your team to tackle difficult issues and provide insights that improve the quality of Uber's customer support to drive a culture of learning and continuous improvement within the company.

The Experience You'll Bring:
Comprehension skills: Excellent comprehension skills (active listening and reading), and ability to fully understand the issue and identify its root cause.
Communication skills: Excellent communication skills (speaking and writing) to confidently and spontaneously address all issues with clear and direct communication, across different audiences and modalities (like chat, email, phone).
Problem solving skills: Ability to break down sophisticated problems, offer well thought-out recommendations and push problems to resolution.
Work experience in customer service: Experience handling customer queries in a dynamic, constantly evolving environment.