Customer Banking Specialist

Full job description
Worker Type:
Permanent
Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."
We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.
Mō te Tūranga | About the Role
We're looking for experienced Banker or lender to join the team at BNZ. This role is all about engaging with our customers, understanding their needs and helping them reach their financial goals. Although you will assist with day-to-day banking needs, you are also responsible for assisting customers with personal banking needs, including personal home lending.
What is the most exciting thing about this opportunity?
This role has an abundance of learning opportunities that have been designed to provide you with the knowledge required to excel in your Banking career.
You will be supported by Our Banker Career Accreditation Pathway (BCAP) framework, which is a fantastic opportunity to continue to grow your retail banking career with continuous support and ongoing development opportunities.
What attributes will this person have in order to be successful?
Previous banking or lending experience is essential to this role or a strong understanding of banking processes and policies. You’ll also demonstrate a genuine care for customers, resilience and logical approach to problem solving. This role gives you the opportunity to learn and develop your skills further in lending and establish yourself as the go to for complex lending requirements.
The most challenging aspects about this role is the continuous need to multi-task, learn quickly, and be change-ready, not to mention attention to detail. We work in an extremely fast paced environment and there will be multiple things needing your attention each day. We need a Banker with strong financial literacy who is calm, communicative, and level-headed.
What is the team culture and environment like?
BNZ is incredibly inclusive, welcoming, and supportive. We value ambition, a drive for helping our customers achieve their goals, whilst also being focused on your own personal growth!
Our teams are highly diverse and come from a wide range of backgrounds, but what connects us is our passion for delivering exceptional customer service. If you put customers first, we know you'll thrive at BNZ.
Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand
This is an exciting opportunity to join us! We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it.
Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.”
Closing Date: 20 July 2026