Customer and Corporate Host

Position located in Wellington
Career development and growth opportunities
Full Time - Permanent (40 Hours per week Monday – Friday)

He whakamārama mo te tūranga mahi | About the role:

As a full-time Customer and Corporate Host at Wellington Railway Station, you are the first point of contact for visitors, contractors, and colleagues. You ensure our reception and corporate spaces reflect KiwiRail’s professionalism and high standards.

You manage reception operations, support building services, and maintain secure and well-organised workspaces. You also support the part-time Customer and Corporate Host to ensure consistent service delivery.

Your responsibilities include:

Welcoming visitors and managing the main switchboard
Coordinating couriers, mail, and deliveries
Providing visitor access cards and managing security registers
Supporting meeting room set-ups and catering requirements
Managing kitchen supplies and stocktakes
Overseeing contractor access and key registers
Maintaining tidy reception and shared spaces
Acting as Fire Warden for the reception area
You work with teams across the business and respond to changing priorities with professionalism and care. You follow clear procedures and help maintain a safe and secure workplace for everyone onsite.

This is a permanent full-time role based at Wellington Railway Station.


Ngā pukenga e rapu nei mātou | What you will bring:

We are looking for someone organised, approachable, and safety focused.

You will bring:

Experience in reception, administration, or customer service
Strong communication skills and professional presentation
Confidence managing calls and welcoming diverse visitors
Excellent organisation and attention to detail
The ability to prioritise tasks and remain calm under pressure
A customer-focused mindset and strong relationship skills
Confidence dealing with a range of personalities
A proactive approach to health, safety, and wellbeing
You will also:

Be comfortable using computer systems for records and access control
Be able to lift and carry items up to 20kg occasionally
Pass regular drug and alcohol screening
Have completed at least four years of secondary schooling
If you bring a positive attitude and a willingness to learn, we encourage you to apply.


Nōu te rourou | What’s in it for you:

Competitive salary plus 4% employer KiwiSaver contribution
Staff discount southern cross medical insurance
A wide range of discounts at retail partners
Discounted staff travel Access to join NZ Rail Staff Welfare Trust where you will enjoy a range of benefits including access to holiday homes across New Zealand, as well as support for optometry, physiotherapy, GP services, and prescription costs
Be part of a diverse and inclusive workplace dedicated to innovation, sustainability and community impact.


Kua rite, kia rite | Ready to make a difference?

If you’re ready to help strengthen KiwiRail’s regulatory and safety foundations, apply today and join us in building Stronger Connections for a Better New Zealand.


Rā aukati | Applications close: 13 March 2026.


Please note that applications will be reviewed only after the advertising period has ended

Successful candidates must pass a pre-employment medical and drug screen

Applicants must hold New Zealand residency or citizenship

KiwiRail is committed to an inclusive, flexible, and supportive workplace where everyone can feel valued, respected, and have equal opportunity to succeed. We welcome applications from people of all backgrounds, abilities, and experiences because together, we’re stronger.